Sabine Hübner

Megatrends are thematic areas that present changes and currents within the industry and guide strong tendencies in different directions.

To drive service improvement, you must first move people to action – Sabine Hübner does just that. When the buzzword “service improvement” pops up on the executive floors of large corporations and medium-sized business, the name Sabine Hübner is at the top of every list of service-specialists and consultants. With her consulting agency forwardservice she encourages others to perceive service as being a key part of company culture in order to redefine its place within a business. Her keynote lectures are a sophisticated mixture of outstanding expertise, impactful stories, and a healthy dose of humour. Her books shape, refresh, and sustain a deep understanding of service amongst her readers. She is the “no. 1 service Expert” (Pro7).