Sprinklr

Megatrends are thematic areas that present changes and currents within the industry and steer strong trends in different directions.

DIGITAL X offers 4 districts as venues for the presentations. The Stadtgarten, Friesenviertel, Mediapark and the Belgisches Viertel.

Sprinklr’s value to your enterprise is simple: we un-silo teams to make customers happier! Sprinklr’s true, unified platform with single-code architecture solves the problem of internal silos. Founded in 2009, Sprinklr is today the leading customer experience cloud for the enterprise front office. Our category-defining customer experience management (Unified-CXM) platform is infused with Sprinklr AI+ to help every team across customer service and marketing to understand, engage and deliver remarkable customer experiences across any modern channel. Sprinklr is present in 25 countries, in 1,400 of the world’s most valuable enterprises – including Microsoft, P&G, Samsung and 50% of the Fortune 100.

This is what you can expect at DIGITAL X

Learn how to unify your contact centre with the world’s leading digital-first, proactive customer service solution! Some 90% of customers want immediate responses to their questions, but most contact centres can’t keep up. Sprinklr Service is the first purpose-built Contact Centre as a Service (CCaaS) that ensures you and your agents can offer frictionless support. It scales customer service across 30+ digital and traditional channels – including voice – with self-service systems, AI bots and a unified view of the customer. Join us at DIGITAL X to see Sprinklr Service live in action!

What makes the product unique

Sprinklr Service is the first purpose-built Contact Centre as a Service (CCaaS) that ensures you can offer frictionless support. It scales customer service across 30+ digital and traditional channels – including voice – with self-service systems, AI bots and a unified view of the customer. Sprinklr Service is powered by the most advanced, proprietary AI engine for enterprises, built on the only unified customer experience management (Unified-CXM) platform. It analyses billions of conversations across the social, messaging, in-app, live chat, email and voice channels your customers prefer, identifies intent and sentiment and routes customers to the right support – all in real time.

Solution for the customer

Enhance customer experiences and drive better outcomes with Sprinklr Service:

Engage at scale
Listen and engage customers across 30+ digital and traditional channels, seamlessly blending public data with your exclusive private chat and email data to create a 360° view of customer needs.

Reduce service costs
Move conversations from IVR to lower-cost digital channels, where chatbots can handle routine issues or hand off seamlessly to agents – with AI prompts to help them deliver the best responses for each conversation.

Boost revenue
Tap into purchase intent from public data sources and route those messages to reps to close the sale – enabling service, sales, and marketing to come together and reach the right customers at the right moment.