Salesforce

Megatrends are thematic areas that present changes and currents within the industry and steer strong trends in different directions.

DIGITAL X 2023 offers 4 quarters as venues for the presentations. The Stadtgarten Quarter, Friesenviertel Quarter, Mediapark Quarter and the Belgisches Viertel Quarter.

Salesforce is an international provider of cloud computing solutions for businesses. It is a CRM solution that brings businesses and customers together. All departments, including marketing, sales, customer service, and online and brick-and-mortar commerce work on a common CRM platform. Salesforce supports sales, service, marketing, analysis and maintenance of customer relationships. Salesforce sees itself as a provider of Software as a Service and Platform as a Service and specialises primarily in customer relationship management (CRM) for companies.

This is what you can expect at DIGITAL X

We offer exciting use cases about customer journeys with the help of the Salesforce Customer Experience Platform. Successful customer retention requires holistic thinking across departmental boundaries and data silos. For manufacturers our Manufacturing Showcase offers valuable insights into sales optimization in the manufacturing industry. On the topic of sustainability, we will show how we can lead you to success with the right combination of strategic consulting, implementation know-how and our own sustainability Net Zero Cloud solutions. Artificial intelligence (AI)-based software is only as good as the people who operate and control it with strategic competence. We want to support our customers with AI where it offers the greatest added value at the current stage of development and therefore provide valuable insights and practical knowledge about AI in the CX environment.

What makes the product unique

360° support from a single source – from product to implementation:

1. CONSULTING AND SYSTEM INTEGRATION. We support you - from planning to customized configuration and implementation.
2. TELECOM CLOUD SUPPORT We offer Salesforce as certified, German professional support - competent advice on all questions including optional additional services.
3. TOP RESELLER IN GERMANY. Telekom is one of the TOP reseller partners of Salesforce in Germany. You receive everything from a single source, with a German contract.
4. EUROPEAN DATA CENTRES Salesforce is provided in European data centers in accordance with the European General Data Protection Regulation.

Solution for the customer

Salesforce offers its clients multiple benefits: 27% increase in win rate, 28% faster sales close, 28% increase in revenue, 29% increase in sales productivity, 30% increase in customer satisfaction throughout the sales process, 28% increase in forecast accuracy, 27% increase in cross and upsell sales.