Enreach

Megatrends are thematic areas that present changes and currents within the industry and steer strong trends in different directions.

DIGITAL X 2023 offers 4 quarters as venues for the presentations. The Stadtgarten Quarter, Friesenviertel Quarter, Mediapark Quarter and the Belgisches Viertel Quarter.

Enreach is the European brand that brings people together. Enreach is a provider of voice communication from SMEs for SMEs. For this reason, Enreach consistently aligns its own solutions with user needs and aims to seamlessly integrate all individual contact options, whether landline and mobile telephony, video, chat or email, into a user-friendly, contextual and flexible environment. This also applies in interaction with other tools and technology worlds, such as Microsoft Teams.

This is what you can expect at DIGITAL X

Powerful telephony functions that not only expand Microsoft Teams at lightning speed, but also make the "new normal" in the home office child's play. Social messaging - communicate with customers via webchat, WhatsApp and MS Teams. Clever bots that automatically make reservations, book appointments, take calls and perfect your customer service. Take business communication and collaboration to a new level with Swyx solutions.

What makes the product unique

Enreach – a medium-sized company from Europe for medium-sized companies in Europe. We have a strong European entrepreneurial and agile culture with local roots. We are characterised by a high degree of sensitivity to the needs of the respective regional European markets and customers. We ideally combine software innovation and high interoperability with telecoms and carrier services that offer the highest level of data protection. We benefit from the rapidly developing markets in the very diverse European countries.

Solution for the customer

• Powerful tools to improve individual reachability: Call Routing Manager
• High flexibility for all use cases by supporting a wide range of devices
• Easy improvement of customer service: Graphical script editor, social messaging
• State-of-the-art IP DECT systems
• Integrated queue management tools
• Easy integration of contact databases
• Deep integration for dedicated platforms Microsoft Teams & DATEV
• All financing models: one-off payment, rental model, monthly payment
• Integration of microbots as on-demand PBX option increases customer acceptance of AI-based tools